Jina Mpya Customer Service Coach
Jina Mpya Customer Service Coach
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Uganda’s first program building your firm's profitability by upgrading the customer experience!
We help businesses whose survival relies on repeat customers to apply simple maths and marketing skills to maximize the customer relationship.
Companies in retail and trade, Agri-supply, Health, Food services and Hospitality continue to trust us to train up their workforce to deliver growth through excellent service
The maths of poor customer service
The maths of poor customer service
Poor customer service is a silent and explosive problem!
It takes just a few months of consistently poor service to start a chain reaction that drains revenue and undermines your entire operation.
How we fix it
How we fix it
We offer two skilling paths to help your staff break the habits costing you money and market share:
We offer two skilling paths to help your staff break the habits costing you money and market share:
💡A 4-week tools bootcamp: Managers receive a detailed toolkit to improve customer service from start to end. The toolkit covers ways to stimulate referrals and repeat purchase from your top clients.
💡A 4-week tools bootcamp: Managers receive a detailed toolkit to improve customer service from start to end. The toolkit covers ways to stimulate referrals and repeat purchase from your top clients.
💡Embedded Manager Coaches: Two seasoned managers - people who have solved real problems before — are deployed to work with your team assess operations from within. These highly skilled managers investigate gaps and work with your team to develop a new customer service blueprint.
💡Embedded Manager Coaches: Two seasoned managers - people who have solved real problems before — are deployed to work with your team assess operations from within. These highly skilled managers investigate gaps and work with your team to develop a new customer service blueprint.
Get Quotation
Get Quotation
Via WhatsApp
Program Benefits
Program Benefits
The program directly transforms four metrics that matter for your company's profitability - with at least 50% gains in each area:
The program directly transforms four metrics that matter for your company's profitability - with at least 50% gains in each area:
Ready to equip your team?
Book a free 15-minute strategy call
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